FAQ
Pure Flow Market does not collect sales tax on any orders, you won't be charged sales tax when shopping with us.
Which payment methods do you accept?
- Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
- PayPal, Google Pay, Apple Pay
- Affirm Financing. Rates as Low as 0% APR.**
**Your rate will be 0-15.14% APR based on credit, and is subject to an eligibility check. Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required.
When will my order ship?
We strive to expedite your orders promptly, typically within 24-48 hours of receipt. While we make every effort to meet these timelines, unforeseen circumstances may occasionally impact our ability to do so. Please note that the shipping and delivery times provided on individual product pages and during checkout are estimations derived from our past order history.
It's important to remember that all orders are subject to availability, and occasional delays in shipments may occur. While we endeavor to provide accurate shipping estimates, please understand that shipping times are merely estimates and are not guaranteed by Pure Flow Market. Rest assured, we're committed to ensuring a smooth and efficient delivery process for all our valued customers.
Is there a warranty?
Yes. All of our products are guaranteed to come with the original manufacturer's warranty.
Do you accept returns?
Yes, we do, for most products. Please view our Return Policy page for more information. You may also check out the product pages for specific details.
What is your Cancellation Policy?
If you would like to cancel an order, please email or call our customer service team immediately to avoid any applicable cancellation fees. Cancellations received before we have processed your payment will receive a full refund. Orders canceled after we have processed your payment are subject to a payment processing fee, which is deducted from the Refund amount. Orders canceled after items have shipped may be subject to return shipping costs and restocking fees. Please note that not all orders are eligible for cancellation. Please view our Return Policy page for more information.
What if my product is damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to pureflowmarket@gmail.com and we will work with the manufacturer in rectifying the situation. If your item(s) do arrive damaged, the damage must be reported within 48 hours.